Return Policy
Last updated: August 20, 2026
1. Right of Withdrawal
If you are a consumer – an individual acting outside the scope of your trade, business or profession, you have the right to withdraw from the distance contract within 14 days, without giving any reason and without being liable for any compensation or penalty.
The 14-day period begins on the day on which you or a third party designated by you, other than the carrier, takes physical possession of the goods.
Where an order consists of several goods delivered separately, the period begins on the day on which you or the designated third party takes physical possession of the last good.
2. How to Exercise Your Right of Withdrawal
To exercise your right of withdrawal, you must send an unambiguous statement to:
Mega Device EOOD
203 Izgrev Residential Complex, Shop 6
Burgas, Bulgaria
E-mail: info@mega-device.com
You may also use the standard withdrawal form provided in Appendix No. 1 to the Terms and Conditions, but using the form is not mandatory.
Upon receiving your withdrawal statement, we will immediately confirm its receipt by e-mail.
3. Returning the Goods
After notifying us of your withdrawal, you must send the goods back within 14 days from the date on which you communicated your withdrawal.
The goods must be returned together with their accessories and documentation supplied with the delivery.
Please ensure that the goods are adequately protected during transportation to prevent damage during the return shipment.
The absence of the original packaging does not, by itself, cancel your right of withdrawal.
4. Return Shipping Costs
The direct costs of returning the goods are borne by the consumer.
Where a wrong or defective product was delivered upon receipt, the return shipping costs are borne by Mega Device EOOD.
5. Refunds
When the right of withdrawal is exercised, Mega Device EOOD will refund all payments received from you, including the delivery costs up to the amount corresponding to the least expensive standard delivery method offered by us.
Any additional cost resulting from your express choice of a more expensive delivery method will not be refunded.
The refund will be made without undue delay and no later than 14 days from the date on which you notified us of your withdrawal.
The refund will be made using the same payment method used for the original transaction, unless you have expressly agreed to another method that does not incur any costs for you.
For payments made by card, the refund will be made to the same card.
For cash-on-delivery payments, the refund will be made to a bank account provided in writing by the consumer.
Mega Device EOOD may withhold the refund until the goods have been received back or until you provide evidence that you have sent the goods back, whichever occurs earlier.
6. Condition of Returned Goods
The consumer is liable only for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
The goods may be inspected and tested in a manner comparable to what would be permitted in a physical retail store.
Checking the contents of the package and switching on a device do not, by themselves, constitute grounds for deducting any amount from the refund.
When returning goods, we recommend that they are returned in good condition, together with all available accessories and documentation, and adequately protected for transportation.
7. Goods Excluded from the Right of Withdrawal
The right of withdrawal does not apply in the cases expressly provided for by law.
For the goods offered by Mega Device, this includes, in particular:
- in-ear headphones („earbuds“) and other sealed goods which have been unsealed after delivery and cannot be returned for reasons of hygiene or health protection;
- goods made to the consumer's specifications or clearly personalised, including personalised phone cases;
- hydrogel films, skins and other films cut to the dimensions of a specific device selected by the consumer;
- goods which, after delivery, have by their nature become inseparably mixed with other goods.
A standard pre-cut screen protector is not excluded from the right of withdrawal solely because a particular device model was selected. However, after the protector has been applied, the consumer may be liable for any diminished value resulting from its use.
Where only part of an order falls within a statutory exception, the right of withdrawal remains applicable to the other separately identifiable goods.
8. Personalised Phone Cases
Personalised phone cases are made to the consumer's individual specifications and are therefore not subject to the 14-day right of withdrawal.
The consumer's right to make a claim in the event of a defect or lack of conformity of the product remains fully preserved.
9. Defective or Non-Conforming Products
The 14-day right of withdrawal is separate from the consumer's statutory rights in the event of a defective or non-conforming product.
Mega Device EOOD is liable for any lack of conformity of the goods with the sales contract that existed at the time of delivery and becomes apparent within two years from delivery.
In the event of a lack of conformity, the consumer may make a claim and request:
- free repair;
- replacement of the goods;
provided that the chosen remedy is possible and does not impose disproportionate costs compared with the other remedy.
In the cases provided for by law, the consumer may also be entitled to a proportionate reduction of the price or termination of the contract.
Repair or replacement will be carried out free of charge and within one month from the date of notification.
10. How to Make a Complaint
A complaint may be submitted:
- by e-mail to info@mega-device.com;
- at a Mega Device retail location;
- in writing to the registered address of Mega Device EOOD.
The complaint should include a description of the identified lack of conformity and proof of purchase, such as a receipt, invoice, waybill or other evidence establishing the purchase.
Upon submission of a complaint, a document with a registration number will be issued.
Where the lack of conformity is established, transportation of the goods to Mega Device EOOD is at the expense of the trader.
11. Important Information When Returning Devices with Storage
Before returning a device containing personal data or storage, such as a smartwatch, tablet or similar device, the consumer should:
- back up their personal data;
- sign out of their accounts;
- remove device locks;
- remove memory cards, where applicable.
Diagnosis or repair of a device may require the device to be reset, which may result in loss of data. Therefore, the consumer should make the necessary backups before returning the device.
12. Contact Details
For questions regarding returns, exercising the right of withdrawal or complaints:
Mega Device EOOD
203 Izgrev Residential Complex, Shop 6
Burgas, Bulgaria
E-mail: info@mega-device.com
Phone: +359 885 076 776
Phone: +359 879 022 363
This Return Policy applies together with the Terms and Conditions for Use and Sale of www.mega-device.com. In the event of a conflict, mandatory statutory provisions and the applicable provisions of the Terms and Conditions shall prevail.
