GENERAL TERMS AND CONDITIONS OF USE AND SALE
of the online store www.mega-device.com
Version 2.1 | In force as of 20.08.2026
These General Terms and Conditions govern the relationship between "Mega Device" EOOD and persons who use the online store at www.mega-device.com or conclude distance sales contracts through it. The document has been drawn up in compliance with the Consumer Protection Act (CPA), the Electronic Commerce Act (ECA), the Act on the Provision of Digital Content and Digital Services and the Sale of Goods (APDCDSSG) and applicable European consumer law. The provisions on the right of withdrawal, the statutory guarantee and the protection of personal data reflect mandatory statutory rules; in the event of a conflict between them and any other clause of these General Terms and Conditions, the mandatory rule prevails. These General Terms and Conditions apply together with the Privacy Policy and the Cookie Policy, available at www.mega-device.com.
Section I. Trader details and supervisory authorities
Art. 1. (1) The online store www.mega-device.com is owned and operated by "Mega Device" EOOD, UIC 147130699, with registered office and management address: Burgas, "Izgrev" residential district, block 203, shop 6 (the "Trader", the "Seller"). Contact details: email info@mega-device.com; telephones +359 885 076 776 and +359 879 022 363. The Trader is registered under the VAT Act with identification number BG147130699.
(2) The Trader's activity involving the sale of consumer goods is supervised by the Commission for Consumer Protection (CPC): Sofia 1000, 1 "Vrabcha" Str., floors 3–5; tel. 0700 111 22; info@kzp.bg; www.kzp.bg. The processing of personal data is supervised by the Commission for Personal Data Protection (CPDP): Sofia 1592, 2 "Prof. Tsvetan Lazarov" Blvd.; kzld@cpdp.bg; www.cpdp.bg.
Section II. Definitions and acceptance of the General Terms and Conditions
Art. 2. A "Customer" is a legally capable natural person who has reached 18 years of age, or a legal entity, who places an order through the store. A "Consumer" is a Customer who is a natural person acting outside the scope of their commercial or professional activity; only Consumers benefit from the special protection under the CPA and the APDCDSSG, including the right of withdrawal and the statutory guarantee. An "Order" is the Customer's electronic declaration of intent, having the character of an offer. A "Contract" is the distance sales contract concluded in accordance with Art. 8.
Art. 3. (1) The General Terms and Conditions become binding on the Customer from the moment of their express acceptance by ticking the box provided when completing the order. Merely browsing the pages of the store does not give rise to contractual obligations. (2) In relation to Customers that are legal entities, the provisions on the right of withdrawal and the statutory guarantee under the CPA/APDCDSSG do not apply; the Commerce Act and the Obligations and Contracts Act apply to them. (3) Orders placed before the entry into force of a current revision are fulfilled under the conditions in force at the time they were placed.
Section III. Goods, prices and reductions
Art. 4. (1) The store offers accessories for mobile devices — cases, screen protectors, chargers, cables, headphones and others, presented on individual product pages with a name, specifications, price and availability. The photographs are indicative and may differ from the actual appearance of the item. (2) All prices are in euro and include VAT. Delivery costs are not included in the price and are shown separately before the final confirmation of the order, together with the final total amount due.
Art. 4a. The online offer contains the required data identifying the product and the manufacturer and, where the manufacturer is established outside the EU, also the responsible economic operator in the Union, together with the applicable safety warnings (Regulation (EU) 2023/988). The Customer must comply with the instructions for use and with any product withdrawal or recall notices; where a risk is established, the Trader may suspend sales and arrange corrective measures in accordance with applicable law.
Art. 5. (1) Where a price reduction is announced, the store states both the new price and the lowest price applied to the same goods during the preceding 30 days (Art. 65 CPA, Directive 2019/2161). In the case of a progressive reduction, the price before the first reduction serves as the reference. (2) Where a technical error is found in a published price, the Trader notifies the Customer immediately and offers confirmation at the correct price; if the Customer does not agree, the order is cancelled and any amounts prepaid are refunded in full.
Section IV. Placing an order and conclusion of the contract
Art. 6. Orders are accepted 24 hours a day through the site. The Customer selects goods and adds them to the basket, fills in the delivery and invoicing details, chooses a payment and delivery method, reviews the summary with the final amount, accepts the General Terms and Conditions via a separate box that is not ticked by default, and confirms by means of a button unambiguously labelled as an order with an obligation to pay (Art. 49(6) CPA). Until submission, the Customer may identify and correct errors by editing the basket and the fields. The basket is a preliminary selection and does not reserve the goods.
Art. 7. When placing an order, the Customer provides accurate names, delivery address, telephone and email address. The automatic message sent after the order is completed confirms only its receipt and the order number generated.
Art. 8. (1) The order constitutes an offer. The contract is deemed concluded from the moment the Trader sends an express confirmation accepting the order and handing it over for delivery. (2) Within 48 hours of receiving the order, the Trader sends a confirmation of acceptance, a refusal (in which case any amounts paid are refunded immediately), or an offer on amended terms, which is binding only upon express acceptance by the Customer. Availability and the delivery period may be clarified by telephone or email during processing. (3) The Trader may refuse to process an order where stock is exhausted, in the event of a technical error, where payment is not confirmed within 3 working days, where the delivery details are incomplete or incorrect, or where there is a justified risk of abuse, notifying the Customer and refunding any amounts paid without undue delay. (4) An order containing several items may be accepted and fulfilled in part; the contract remains in force in respect of the items accepted, unless they objectively form an indivisible set or the Customer has expressly stated that only joint performance is of interest to them.
Art. 9. The Customer may request an amendment or cancellation of the order at info@mega-device.com until the goods are handed over to the courier. After the contract has been concluded, cancellation is possible by exercising the right of withdrawal under Section VII.
Section V. Payment and documents
Art. 10. Payment is made by one of the following methods: cash on delivery — in cash or by card to the courier upon receipt; by debit/credit card via the virtual POS terminal of "DSK Bank" AD; via PayPal; or by bank transfer to the account stated in the confirmation. In the case of a bank transfer, the order is processed once the amount has been received; if it is not received within 3 working days, the order is cancelled.
Art. 11. (1) The virtual POS terminal accepts Visa and Mastercard debit, credit and business cards. Transactions are carried out through the Mastercard Identity Check and Visa Secure security programmes. The maximum amount payable by card is EUR 4,000. (2) The Trader does not store bank card data; it is processed entirely within the secure environment of the payment operator. (3) Where an amount paid by card needs to be refunded, the refund is made to the same card; where payment was made in cash to the courier — to a bank account provided in writing by the Customer.
Art. 12. An electronic receipt is issued for each sale and sent to the email address specified by the Customer in accordance with Ordinance No. N-18. An invoice is issued upon request with the details completed (name, UIC, address, authorised representative) within the period under Art. 113(4) of the VAT Act — within 5 calendar days of the date of the taxable event; after this period has expired, no issuance or correction is due.
Section VI. Delivery and passing of risk
Art. 13. (1) Deliveries are made within the territory of the Republic of Bulgaria via Econt Express OOD, Speedy AD or BoxNow — to an address, a courier office or an automated parcel locker, at the Customer's choice when ordering. Delivery costs are borne by the Customer, except where free delivery conditions are expressly announced. (2) The indicative delivery period is up to 3 working days from the handover of the consignment to the courier; during promotional and holiday periods this period may be extended, and the Trader publishes advance notice thereof. In all cases, unless otherwise agreed, the goods are delivered to the Consumer no later than 30 days from the conclusion of the contract (Art. 45 CPA); in the event of non-compliance and after an appropriate additional period has been granted, the Consumer may terminate the contract with a full refund of amounts paid. (3) In the event of unforeseen circumstances preventing timely delivery, the Trader or the courier notifies the Customer by telephone or email.
Art. 14. (1) The risk of accidental loss or damage passes to the Customer upon physical delivery of the goods to them or to a third party designated by them, other than the carrier. (2) The Customer is obliged to inspect the consignment upon receipt. In the case of visible transport damage, it is recommended that a report be drawn up with the courier on the spot; the absence of such a report does not deprive the Consumer of the right to establish the damage by other means of evidence. In the case of collection from a locker, it is recommended that the damage identified be photographed and info@mega-device.com be notified on the day of receipt. (3) If the Customer is absent, the courier arranges a repeat visit; after unsuccessful attempts the consignment is returned, and re-dispatch is at the Customer's expense.
Section VII. Right of withdrawal (for Consumers)
Art. 15. (1) The Consumer has the right to withdraw from the distance contract within 14 days, without stating a reason and without owing compensation or a penalty (Art. 50 CPA). The period runs from the day on which the Consumer or a third party designated by them, other than the carrier, took possession of the goods and, in the case of several goods in one order delivered separately, from receipt of the last item. (2) Withdrawal is exercised by means of an unequivocal statement to the Trader at info@mega-device.com or to the management address, including by means of the standard form in Annex No. 1, the use of which is not mandatory. The Trader immediately confirms receipt to the Consumer's email address.
You can also find more information in the Return Policy section of our website.
Art. 16. (1) Within 14 days of giving notice, the Consumer returns the goods to the Trader's address together with the accessories and documentation. The direct costs of return are borne by the Consumer, except where the goods delivered were incorrect or defective upon receipt. (2) The Trader refunds all payments received, including delivery costs up to the amount of the cheapest standard method offered (the surcharge for an expressly chosen more expensive method is not refundable — Art. 54(3) CPA), without undue delay and no later than 14 days from being notified of the withdrawal, using the same means of payment, unless there is express agreement to another means that does not create costs for the Consumer. The Trader may withhold the refund until the goods are received or until evidence of their dispatch is provided — whichever occurs earlier. (3) The Consumer is liable only for any diminished value of the goods caused by handling other than what is necessary to establish their nature, characteristics and functioning — by analogy with what is permissible in a physical store. The diminution is determined on a specific and demonstrable basis, and not according to a pre-set tariff; inspecting the contents and switching the device on are not grounds for a deduction. The Consumer bears no such liability if the Trader has failed to provide them with the legally required information about the right of withdrawal (Art. 55(4) CPA). (4) The absence of the original packaging does not extinguish the right of withdrawal, but returning the goods with the accessories and in suitable protective packaging helps to preserve their value. (5) Before returning a device with memory (smartwatch, tablet, etc.), the Consumer should back up their data, log out of their accounts and remove locks and memory cards; the processing of any remaining data is carried out in accordance with the Privacy Policy.
Art. 17. (1) The right of withdrawal does not apply in the cases exhaustively listed by law (Art. 57 CPA), which are interpreted narrowly. The following are particularly relevant to the store's range: in-ear headphones ("earbuds") and other sealed goods unsealed after delivery which cannot be returned for reasons of hygiene or health protection; goods made to the Consumer's individual order or in accordance with their individual requirements — including the personalised cases under Art. 18 and films (hydrogel, skin) cut to the dimensions of a device specifically named by the Consumer; and goods which, by their nature, have become inseparably mixed with other items after delivery. (2) A standard pre-cut screen protector is not excluded from the right of withdrawal merely because of the model selected; once applied, however, the Consumer is liable for the diminished value under Art. 16(3), which — where the item has been destroyed in use — may amount to its full price. (3) Where only part of an order falls within an exception, the right of withdrawal is retained for the remaining separate items.
Section VIII. Personalised cases
Art. 18. (1) When ordering the "personalised case production" service, the Customer declares that they hold the rights in the image provided or are using it within the scope of free use for personal purposes under Art. 24 et seq. of the Copyright and Related Rights Act, and that the product is intended solely for their personal, non-commercial use. (2) Liability for infringement of third parties' intellectual property rights in the image provided is borne by the Customer, who, in the event of claims being brought, indemnifies the Trader for the resulting damages. The Customer checks the model, the image and the visualisation provided before approval; production begins after approval and, where applicable, payment. The Trader may refuse or suspend the production of content that is manifestly unlawful, infringing, discriminatory or harmful to children, refunding the amount paid for the unperformed part. Minor technological deviations inherent in the printing method described do not constitute a lack of conformity; an incorrect model or a defect is dealt with under Section IX. (3) Personalised cases are goods made to individual order, and the right of withdrawal under Section VII does not apply to them; the right to bring a claim for lack of conformity is fully retained.
Section IX. Statutory guarantee and claims (for Consumers)
Art. 19. (1) The Trader is liable for any lack of conformity of the goods with the sales contract which exists at the time of delivery and becomes apparent within two years thereafter (Art. 31 APDCDSSG). A lack of conformity that becomes apparent within one year of delivery is presumed to have existed at the time of handover, unless the Trader proves otherwise. (2) Where a commercial guarantee from the manufacturer is provided for goods, it is evidenced by a guarantee card supplied with the delivery and neither limits nor replaces the statutory guarantee. The Consumer chooses which remedy to rely on.
Art. 20. (1) A claim is submitted at info@mega-device.com, at a store of the Trader, or in writing to the management address, with a description of the lack of conformity and proof of purchase — a receipt, invoice, waybill or other means of evidence establishing the contractual relationship. (2) In the event of a lack of conformity, the Consumer has the right to choose between free repair and replacement, unless the chosen remedy is impossible or would impose disproportionate costs compared with the other (Art. 33 APDCDSSG). Repair or replacement is carried out free of charge, within one month of notification and without significant inconvenience. The Consumer may request a proportionate reduction of the price or termination of the contract where the repair/replacement has not been carried out on time or properly, where the lack of conformity reappears, or where it is sufficiently serious; termination is not permitted only where the lack of conformity is minor, the burden of proving which lies with the Trader. Transport to the Trader in the case of a proven lack of conformity is at the Trader's expense. (3) The Trader maintains a register of claims; upon submission, the Consumer is issued a document with a reference number, and where the claim is satisfied, a statement is drawn up in two copies. (4) The guarantee cover does not extend to damage caused by impact, pressure, liquids, improper use, intervention by an unauthorised person or normal wear and tear, including the natural depletion of battery capacity; during the first year, the burden of proving the excluding circumstance lies with the Trader. (5) Diagnostics or repair of a device with memory may require a reset and loss of data; the Customer should back up their data in advance and remove protections as far as possible, while the mere opening of the device or intervention by a third party does not automatically extinguish rights in respect of a defect unrelated to that intervention.
Section X. Personal data
Art. 21. (1) Acceptance of these General Terms and Conditions does not constitute and does not replace consent to the processing of personal data within the meaning of Art. 4(11) of Regulation (EU) 2016/679. Consent for marketing purposes is given separately, via a box that is not ticked by default, and is not a condition of purchase. (2) Full information on the purposes, legal bases, retention periods, recipients and rights is set out in the Privacy Policy at www.mega-device.com, which prevails over these General Terms and Conditions as regards the processing of personal data.
Section XI. Virtual assistant "Megi"
Art. 22. The responses of the virtual assistant "Megi" are informative in nature and do not constitute professional advice, nor an individually binding offer by the Trader. The prices and conditions stated on the product pages and in the order confirmation are binding. The processing of conversations is described in the Privacy Policy.
Section XIIa. Consumer reviews
Art. 23a. Where the Site allows reviews to be published, the Trader states whether and how it verifies that the author has in fact purchased or used the goods; reviews without a "verified purchase" label do not carry such a guarantee. Both positive and negative opinions complying with the rules are published; content that is unlawful, offensive, contains personal data or advertising, or does not relate to the goods is removed, without altering the meaning of the reviews that are allowed. The Trader does not publish or commission fake reviews and does not present opinions selectively in a misleading manner (Art. 68e CPA).
Section XIIb. Business customers
Art. 23b. The enquiry form for corporate devices (corporate quantities, branding and discounts) constitutes an invitation to submit an enquiry and not an automatically accepted order; a contract arises after an individual quotation from the Trader and its acceptance. The consumer right of withdrawal and the remedies under Section IX do not apply to contracts concluded within the scope of a commercial or professional activity; the individual quotation, the Commerce Act and the Obligations and Contracts Act apply. The status of "consumer" is determined by the actual purpose of the transaction and not merely by a box selected in the form.
Section XII. Intellectual property
Art. 23. (1) The content of the site — texts, photographs, descriptions, design and database — is the property of "Mega Device" EOOD or is used under licence. Personal non-commercial use is permitted provided the notices are preserved; commercial use, including the systematic copying of product data, requires express written permission. (2) All logos, model names and registered trade marks referred to on the site are the property of their respective owners and appear solely to identify the goods and their compatibility. The store offers two types of accessories: original — manufactured by the brand itself (e.g. Apple, Samsung, JBL), which is expressly stated in the product description; and compatible — manufactured by third-party manufacturers (so-called OEM products or products under own and alternative brands), designed to fit and work with specific devices. For compatible accessories, the device name in the title (e.g. "case for iPhone 16") indicates only which model the product is suitable for — it does not mean that the product has been manufactured, approved or licensed by the device manufacturer. For both types of accessory, the Trader is equally liable for quality and legal conformity under Section IX. (3) The purchase of goods that are the subject of copyright or patent rights does not confer any additional rights of use beyond those expressly stated by the manufacturer or distributor.
Section XIII. Liability and force majeure
Art. 24. (1) The Trader bears full liability, notwithstanding any limitation clauses, for: damage caused intentionally and gross negligence; damage caused by defective goods under the Liability for Damage Caused by Defective Products Act; and infringement of the Consumer's mandatory rights under the CPA and the APDCDSSG. (2) Beyond these situations, liability for damages is limited to the value of the specific order, and this limitation does not affect amounts refundable by law. The Trader does not guarantee uninterrupted access to the site and is not liable for damage resulting from improper use of the goods. (3) In the event of force majeure, performance is suspended for the duration of the event; if it continues for more than 30 days, either party may terminate the contract, and amounts paid for the unperformed part are refunded within 14 days.
Section XIV. Complaints, alternative dispute resolution and applicable law
Art. 25. (1) Complaints and reports are submitted at info@mega-device.com, stating the order number and a description of the problem. The Trader confirms receipt within 2 working days and issues a decision on the merits within 14 working days. (2) If dissatisfied, the Consumer may refer the matter to the competent general or sectoral conciliation commission attached to the CPC — a voluntary and free-of-charge procedure for the alternative resolution of consumer disputes; the procedure and the list of commissions are published at www.kzp.bg. The European Online Dispute Resolution (ODR) platform was discontinued as of 20 July 2025 by Regulation (EU) 2024/3228 and is not an operational channel; an up-to-date list of recognised ADR bodies in the Member States is maintained by the European Commission. (3) The law of the Republic of Bulgaria applies, without this depriving a Consumer habitually resident in another Member State of the more favourable mandatory protection under that State's law (the "Rome I" Regulation). Disputes are heard by the competent court, and the Consumer may also bring an action at their place of residence; actions against a Consumer may be brought only at their place of residence.
Section XV. Amendments and final provisions
Art. 26. (1) The Trader may amend the General Terms and Conditions in the event of changes in legislation, in the services offered, or by decision of a competent authority. In the case of material amendments affecting Consumers' rights, notification is given no less than 14 days before they take effect — by a notice on the site and, for registered users, also by email. Orders confirmed before the amendment are fulfilled under the conditions in force on the date of confirmation. (2) The invalidity of an individual clause does not affect the validity of the remainder. Failure to exercise a right does not constitute a waiver of it. (3) The General Terms and Conditions have been drawn up in Bulgarian; in the event of translation, the Bulgarian text prevails. Each revision bears the effective date stated at the top of the document. This version 2.1 takes effect from 20.08.2026.
Annex No. 1. Standard form for exercising the right of withdrawal
(complete and return this form only if you wish to withdraw from the contract)
To "Mega Device" EOOD, UIC 147130699, Burgas, "Izgrev" residential district, block 203, shop 6, info@mega-device.com:
I/We hereby give notice that I/we withdraw from the contract concluded by me/us for the purchase of the following goods: ................................................................ Order number (if known): ........................ Ordered on / received on: ........................ Name of consumer(s): ................................................................ Address of consumer(s): ................................................................ Contact email/telephone: ........................ Date: ........................ Signature (only if this form is submitted on paper): ........................ (delete as appropriate)
